Campus Travel’s account management program offers a personal, high touch service that is committed to continually improving our clients’ travel performances.
Our Client Development Managers (CDM) follow the five steps of continuous travel program enhancement:
- Cost Management
- Corporate Responsibility
- Customer Satisfaction
Our account management program is supported by a dedicated in-house reporting and technology team and financial controller. CDMs will strategically manage your travel program utilising:
- Exception reporting
- 90 day and 12 month business plans that are focused on core activities to deliver change
- Tactical plans are reviewed throughout the client quarterly review process
Your CDM is responsible for:
Financial management: supporting the financial business objectives of travel demand and cost per trip.
Travel Policy management: addressing the need to manage traveller compliance to the use of preferred suppliers and policy guidelines. Your CDM will make recommendations to improve your organisation’s compliance to policy to increase the safety, as well as time and cost efficiencies for each client and their individual travellers.
Supplier sourcing and management: utilising fact-based analysis for strategic procurement initiatives for every trip component to reduce the average cost per trip.
Process management: streamlining the end-to-end reconciliation process, reducing process costs, increasing traveller satisfaction and increasing expense transparency.
Payment: reviewing the possible benefits of integrated payment programs that enable process costs to be cut and gain vital management information reporting.
As a result of our collaborative partnerships with our university clients, Campus Travel was nationally recognised for being the 'Leading Travel Partner' in Australasia (BTTB awards program 2015). Campus Travel received this award in recognition of the extensive work our team conducted on the Monash University and The University of Adelaide travel programs.